How Much Daylight Are We Gaining?

by the customer service of the Telekom or: How is any appetite for that company loses

(no connection photo: Joujou / pixelio )

Dresden , Monday, 6. September 2010. The day of a freelance graphic artist and book designer began - - - or no, he started but not yet correct. Internet was not receiving any e-mail, and the phone was dead .. Well, maybe a small disturbance, I do something else, meanwhile, thought the graphic artist. Then ten
against clock: still all dead! So
but the telecom call and complain the problem. So I then asked the artist, because his phone was dead and mine works.

After I durchgehangelt by automated questions, there is the automatic response that I mentioned on the DSL connection temporarily restricted'm available and that they were working on it. Okay, I think grumpy, and hang up.

Shortly before eleven clock is still nothing, I call again, hangel me again by the automatic tuning loops hear that a problem is known and is working on it and answer "yes" when the machine asks me if I still a customer service representative wanted. Who goes after a long wait in unbearable and computer music to the phone. Yes, there is a problem in the lines or intersections, one has already more than one fault in Dresden, but we would have no appointment with the designer on site, make the line being worked in the areas located disturbance. How long it would take, I ask. must occur within 24 hours Such disturbances may be corrected, "he replies. Very well.

evening I try again and again, call the graphic designer to - not dead,

On the following day, today, 7 September, I am most curious about the same morning - nothing, everything still goes by the dead time. Meanwhile, the 24 hours have long been around.

try to ten out of ten clock clock siebenundvierzig I once again from my phone to get help. In vain. As before the re-vote machines. The disorder is known, it would notify me when they would be fixed. Again, I say "yes" to the computer-generated question whether I still want a relationship manager, and three times torment I almost unbearable by ringing Klangel synthesizer pop music - every time, until I stopped using the computer message that all inquiry stations were occupied and I should call again later.

so patient I am, there is increasing anger in me. In the period clock elf vierzig to eleven clock fünfzig the same game until the bitter end - the announcement of the fully occupied and the query places caps on the connection ...
My heart is pounding, and I have to think of Lenin, as saying that terrorism is a product of despair. - But I keep quiet.

Twelve Clock twenty, I try again, and lo and behold, twelve clock achtunddreißig have I am a living person on the phone "answer station. The notes that the lines were all in order. But that the error could have potentially led to an adjustment of the settings of the telecom system in the Office of the graphic artist. This had to notify the customer and provide it with instructions so want to see how he could reset the system back, but there was occupied for ages ... - What? Busy? What number did you call for all the time, I ask. - - - Short silence it - quietly at first, then slowly increasing to normal volume - he just called the number that disturbed for more than a day, so dead.

To date (about 16.15 clock) is still not resolved the problem.

(written by MB)